TMS
Token Management SystemQueue & Visitor Flow Platform
Smart Queue Management for Modern Venues

Say Goodbye to Long Lines and Waiting Lobby Chaos.

A simple, complete queue management solution for clinics, customer care centers, and service offices. Self-service check-in, clear announcements, and fast counter service.

Simple 4-Step Workflow

How the System Works

Smooth, organized customer visits from arrival to completed service.

1

Self-Service Check-In

Visitors select their required service upon arrival, receive their token number with estimated wait time, and the check-in resets automatically for the next person.

Instant & Effortless
2

Relax & Follow the Queue

Visitors take a seat comfortably. They can see queue progress, current serving numbers, and their remaining wait time in real-time without standing in line.

Peaceful Waiting Area
3

Clear Audio & Visual Calling

A clear chime sounds and a spoken announcement directs the visitor: "Token C-101, please proceed to Counter 2" alongside prominent visual highlights.

Never Miss a Turn
4

Prompt Counter Service

Attendants assist the visitor quickly and smoothly, then mark the visit complete or transfer the customer to another department.

High Service Efficiency
Core Capabilities

The Features Managers Love Most

Built specifically to handle busy days with zero clutter, zero delays, and zero stress.

5-Second Auto-Reset Kiosk

When a customer takes a ticket, the screen shows their token number, waiting count, and estimated time for 5 seconds before returning to the welcome screen for the next person.

Prevents false tickets & paper jams

Lobby Smart TVs with Desk Tagging

Open the display on any Smart TV browser with no special hardware. You can select exactly which desks each screen shows—for example, Doctor Rooms on Floor 1 and Billing Desks on Floor 2.

Supports all counters or specific desks

Chimes & Spoken Voice Calling

Clear, polite chimes followed by natural voice announcements guide visitors to their desk. Each TV only announces calls for its own tagged counters, keeping the lobby quiet.

Adjustable accents & speech speed

Lightning-Fast Keyboard Shortcuts

Counter staff can serve queues without ever touching the mouse: press Spacebar to call the next visitor, 'S' to start serving, 'C' to complete, and 'R' to re-call.

Cuts customer handling time significantly

Live Phone Passes (No App Needed)

Visitors can follow their turn on their phone browser. They see live updates on how many people are ahead and get notified when it's their turn to walk to the desk.

Customers can wait comfortably outside

Waiting Time & Staff Reports

Know exactly how long visitors waited today, how fast each counter worked, peak busy hours, and download clean Excel/CSV spreadsheets for management reviews.

Instant insight into daily service speed

Ready to organize your waiting room?

Sign in to set up your service desks, organize your waiting queues, and start serving visitors faster today.